The Safety of Your Drinking Water is Priority #1

Customers can be assured that our water is safe to drink. Our standard disinfection and treatment practices are very effective for inactivation and removal of viruses, including COVID-19. Business continuity plans have been implemented to ensure the supply of clean, safe drinking water.

The Customer Care call center will continue with normal call center operations Monday through Friday, 8 a.m. to 5 p.m. with reduced staffing and response available on a 24-hour basis at 803-545-3300 for citizens to report concerns and maintenance needs. We are asking citizens for their patience because there may be longer call wait times and delays.

The City of Columbia and Columbia Water websites and social media accounts will be updated regularly. We encourage customers who have concerns to reach us by phone (803-545-3300); by email (customercare@columbiasc.gov); or through the MyColumbiaSC app (mycusthelp.com/webapp).

What We Are Doing

The following actions are being taken meet the needs of our customers while protecting public health:

  • Payment Centers will be closed until further notice. Payments will be accepted over the phone (803-545-3300), online at www.columbiasc.net/payment-center/online, by mail to P.O. Box 147, Columbia, SC 29217, and drop box at Washington Square, 1136 Washington Street. Columbia Water is waiving the credit card convenience fee.
  • Water/Sewer service terminations for non-payment will be suspended until further notice.
  • Requests for water to be restored, payment arrangement and delinquency procedures will be modified.
  • Leak repair, restoration and sewer call response will continue, but on a prioritized basis. There may be a delayed response for minor issues. Please contact Customer Care through the above channels to report an issue.
Doing Business with Columbia Water During This Time

Amid the COVID-19 pandemic, the City of Columbia has moved to a modified work schedule. All new and post construction submittals outside of City limits should be emailed to Engprojects@columbiasc.gov. All new and post construction submittals inside City limits should be handled by contacting the Development Center at (803) 545-3420.

In-person water and sewer tap sales are suspended. All tap sales should be handled by calling the Department of Engineering at (803) 545-3400 or email EngSpecialServices@columbiasc.gov.

Please be advised that this modified work schedule includes limited staff working and will cause a delay in review and response time of development documents being sent to our Legal Department for approval. We will continue to do everything we can to keep the development projects moving along but we ask for your patience. Any questions and/or concerns you may have can be sent to Engprojects@columbiasc.gov.

Resources

Please visit these pages for up-to-date information and guidance on COVID-19:

  • SCDHEC.gov/COVID19 – Regular updates from the SC Department of Health and Environmental Control
  • CDC.gov/COVID19 – The Centers for Disease Control and Prevention’s resource page
  • ColumbiaSC.net – The City of Columbia’s home page that has updates on the City’s response
  • AWWA.org – The latest from the American Water Works Association on COVID-19 and water
  • SCEMD.org – Follow updates and watch news conferences live at the SC Emergency Management Division’s website

Be sure to follow Columbia Water on Facebook, Instagram and Twitter for the latest information.