Customers can be assured that our water is safe to drink. Our standard disinfection and treatment practices are very effective for inactivation and removal of viruses, including COVID-19. Business continuity plans have been implemented to ensure the supply of clean, safe drinking water.
The Customer Care call center will continue with normal call center operations Monday through Friday, 8 a.m. to 5 p.m. with reduced staffing and response available on a 24-hour basis at 803-545-3300 for citizens to report concerns and maintenance needs. We are asking citizens for their patience because there may be longer call wait times and delays.
The City of Columbia and Columbia Water websites and social media accounts will be updated regularly. We encourage customers who have concerns to reach us by phone (803-545-3300); by email (firstname.lastname@example.org); or through the MyColumbiaSC app (mycusthelp.com/webapp).
For buildings and facilities returning to occupancy, Columbia Water offers tips here for properly flushing water systems.